Service Contract Sales Representative- Greater Philadelphia, PA

Come join our seasoned staff of industry leading professionals, offering cutting-edge AV solutions to a wide range of industries.  Seeking a sales professional with strong communication skills to join our team as a Service Contract Sales Representative at our Greater Philadelphia location.

The Service Contract Sales Rep will work with customers to renew existing service agreements.  In addition, they will sell new service agreements based on assigned territories.  They should display excellent written and oral communication skills with and preferably have prior customer service experience.

Additional responsibilities:

  • Interact with internal and external customers throughout entire sales cycle
  • Renew assigned existing service agreements (preventative and/or service maintenance contracts).  Target 80% customer retention rate
  • Responsible for generating client quotes for the renewal of service agreements for existing customers as assigned
  • Utilize company databases (including customer history, service management, contact management, installation and financial) to facilitate the sales process
  • Consult with Field Service Engineers, Customer Service Reps and/or System Engineers to ensure complex service agreements are quoted accurately prior to delivery
  • Partner with Service Manager to negotiate agreement cost structure to aid in customer retention and minimize fiscal loss
  • Closely collaborate with Service Manager to ensure accurate quotes on complex orders
  • Follow up regularly with Service Coordinator to ensure completion of necessary service
  • Generate new service agreements (for new and existing clients) for assigned territory

Skills and Experience:

  • A 2 year college degree or equivalent work experience required
  • Minimum 1 year work experience in sales related field
  • Previous customer service experience preferred
  • Strong typing skills preferred
  • Excellent written and oral communication skills
  • Intermediate to advanced knowledge of Microsoft Office Suite

This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

 

Come join our seasoned staff of industry leading professionals, offering cutting-edge AV solutions to a wide range of industries.  Seeking a self-motivated sales professional to join our high performing team as an Account Manager of Event Production/Rental Staging at our Greater Philadelphia location.

The Account Manager of Event Production/Rental Staging is responsible for carrying out all company goals and objectives, established by the division Vice President.  The Account Manager will exceed sales revenue goals through developing and maintaining valued customer relationships, while expanding the company’s current customer base.

Additional Responsibilities:

  • Sales of Audio Visual Event Production Group/Rental and Staging services
  • Contacting, prospecting and meeting with clients
  • Preparation of sales proposals and securing contracts in the Mid-Atlantic region in support of the rental and staging operation
  • Prospecting vertical markets (including but not limited to: casinos, sport and entertainment venues, corporations, associations, non-profit organizations, colleges, trade shows, hotels, product launches, grand openings, fairs, festivals, community events and multimedia services, etc)
  • Maintain payroll records and reports
  • Maintenance of existing accounts.  Re-establish contact with current client base and solicit future events
  • Data input for all present and future leads in company database
  • Handle all correspondence to potential clients
  • Cold calling potential clients
  • Site/planning visits to host facilities with client
  • Proposal and contract writing
  • Weekly sales/activity reports to Director of Division
  • Attend internal weekly sales meetings
  • Attend on-site pre-event meetings with facility staff and client
  • Maintain high visibility with contact and project manager throughout show lifecycle
  • Resolve client billing issues or disputes as necessary
  • Moderate travel required

Skills and Experience:

  • Intermediate knowledge of MS Office, desktop publishing and document management software
  • Excellent written and verbal communication skills
  • Must be responsible, self-motivated, self-started, personable and well-organized
  • Superior customer service skills while dealing with both internal and external customers
  • Ability to manage multiple tasks simultaneously
  • Strong interpersonal skills; ability to work with diverse groups
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook
  • Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specified date
  • Ability to effectively handle stressful situations
  • Ability to read and effectively interpret general business documentation
  • Valid and current driver’s license.

This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.