Field Service Technician- Mechanicsburg, PA

Seeking a Field Service Technician to join our team of industry leading AV professionals in Mechanicsburg, PA.

The Field Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance.  All installations and service must meet the highest quality standards, while assuring a professional and safe working environment.  The technician is responsible for communicating system performance to the customer.  They will be responsible for the re-installation, troubleshooting and maintenance of electronic communication systems, including, but not limited to, Audio-Video Presentation, Pro Sound, Paging, Intercom, Security/Access Control, CCTV, and Video-Conferencing.  Knowledge and experience in IT network communications is a plus.

 

Roles and Responsibilities:

  • Responds to customer’s service related issues promptly.
  • Responsible for the final hookup of electronics equipment for new jobs
  • Tests and documents readings for customer’s systems
  • Updates customer files
  • Troubleshoots and repairs electronic components
  • Responsible for handling on-call duties on a regular scheduled basis
  • Trains and instructs the customer on the proper use of the equipment
  • Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
  • Responsible for operation of the following test equipment:  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter
  • Assists with preventive maintenance of customer equipment
  • Responsible for accurate tracking on time sheets, service/installation tickets and inventory items.
  • Full compliance with company’s and customer’s safety program
  • Research and obtain information on service contract opportunities
  • Other duties as required or assigned by company management 

 

Education and Experience:

  • Must possess a two-year electronics degree or equivalent combination of education and related field experience.
  • Will possess a working knowledge of audio, video, control and communications systems is required. Audio, video conferencing, or control equipment manufacturer certifications a plus.
  • (Polycom / AMX / Crestron / NEC / Bi-AMP / etc)

Seeking a Field Service Technician to join our team of industry leading AV professionals in the greater Philadelphia area.

The Field Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance.  All installations and service must meet the highest quality standards, while assuring a professional and safe working environment.  The technician is responsible for communicating system performance to the customer.  They will be responsible for the re-installation, troubleshooting and maintenance of electronic communication systems, including, but not limited to, Audio-Video Presentation, Pro Sound, Paging, Intercom, Security/Access Control, CCTV, and Video-Conferencing.  Knowledge and experience in IT network communications is a plus.

Roles and Responsibilities:

  • Responds to customer’s service related issues promptly.
  • Responsible for the final hookup of electronics equipment for new jobs
  • Tests and documents readings for customer’s systems
  • Updates customer files
  • Troubleshoots and repairs electronic components
  • Responsible for handling on-call duties on a regular scheduled basis
  • Trains and instructs the customer on the proper use of the equipment
  • Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
  • Responsible for operation of the following test equipment:  Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter
  • Assists with preventive maintenance of customer equipment
  • Responsible for accurate tracking on time sheets, service/installation tickets and inventory items.
  • Full compliance with company’s and customer’s safety program
  • Research and obtain information on service contract opportunities
  • Other duties as required or assigned by company management 

Education and Experience:

  • Must possess a two-year electronics degree or equivalent combination of education and related field experience.
  • Will possess a working knowledge of audio, video, control and communications systems is required. Audio, video conferencing, or control equipment manufacturer certifications a plus.
  • (Polycom / AMX / Crestron / NEC / Bi-AMP / etc)

Global leader in workplace solutions for offices, hospitals and classrooms, seeks Technology Sales Specialist to join their team in the San Francisco area.

Responsible for providing technical expertise for an evolving product portfolio of integrated technology solutions. Supports the sales organization during customer engagements to analyze complex business or technology issues and develops solutions — either independently or by engaging with other functional areas for support. Collaborates with marketing managers and advanced product development to extend and defend product platforms and influence new product development. Works with internal and external customers for service and troubleshooting.

Roles and Responsibilities:

  • Ability to speak knowledgeably (high level/conceptual & deep/technical) with customer IT audiences.
  • Ability to communicate technical information in a succinct, understandable manner to a variety of audiences including Executive level.
  • Successful track record developing strong business results and relationships with all key audiences.
  • Able to understand and create technical topology documentation that accurately represents SC product within a customer’s unique environment.
  • Able to effectively identify opportunities for and appropriately position SC Integrated Technology products with customers.
  • Self-motivated, self-directed and willing to accept responsibility for results.
  • Business savvy operating within diverse environment of internal and external activities.
  • Strong understanding of the IT/AV community and its business practices.
  • Strong problem-solving skills; capable of breaking down complex technical issues into manageable tasks to be pursued alone or in collaboration with other subject matter experts.
  • Skilled in consensus building and facilitation.
  • Demonstrate leadership skills to work with company teams in the Americas, EMEA, and APAC.
  • Ability to influence direction within the team and to persuade others in researched areas.

Education and Experience:

  • B.S. in Engineering, Information Technology, or in related fields of AV signal management studies.
  • Minimum of 5 years in a related field. Proven selling experience.
  • Experience with network management, Exchange/Domino Environments preferred.
  • IT or AV, including HD videoconferencing, as well as network technology experience.

Global leader in workplace solutions for offices, hospitals and classrooms, seeks Technology Sales Specialist to join their team in the Los Angeles area.

Responsible for providing technical expertise for an evolving product portfolio of integrated technology solutions. Supports the sales organization during customer engagements to analyze complex business or technology issues and develops solutions — either independently or by engaging with other functional areas for support. Collaborates with marketing managers and advanced product development to extend and defend product platforms and influence new product development. Works with internal and external customers for service and troubleshooting.

Roles and Responsibilities:

  • Ability to speak knowledgeably (high level/conceptual & deep/technical) with customer IT audiences.
  • Ability to communicate technical information in a succinct, understandable manner to a variety of audiences including Executive level.
  • Successful track record developing strong business results and relationships with all key audiences.
  • Able to understand and create technical topology documentation that accurately represents SC product within a customer’s unique environment.
  • Able to effectively identify opportunities for and appropriately position SC Integrated Technology products with customers.
  • Self-motivated, self-directed and willing to accept responsibility for results.
  • Business savvy operating within diverse environment of internal and external activities.
  • Strong understanding of the IT/AV community and its business practices.
  • Strong problem-solving skills; capable of breaking down complex technical issues into manageable tasks to be pursued alone or in collaboration with other subject matter experts.
  • Skilled in consensus building and facilitation.
  • Demonstrate leadership skills to work with company teams in the Americas, EMEA, and APAC.
  • Ability to influence direction within the team and to persuade others in researched areas.

Education and Experience:

  • B.S. in Engineering, Information Technology, or in related fields of AV signal management studies.
  • Minimum of 5 years in a related field. Proven selling experience.
  • Experience with network management, Exchange/Domino Environments preferred.
  • IT or AV, including HD videoconferencing, as well as network technology experience.

Seeking an IT Administrator with a strong customer focus to join our team of industry leading AV professionals at our Greater Philadelphia headquarters.

The successful candidate will be able to demonstrate working knowledge of telecommunications and data equipment, local and wide area network support procedures and installation and support for Microsoft desktop and server technologies.  They should be familiar with (or have the ability to rapidly become familiar with) Mixed PC and Mac OS environment.

Roles and Responsibilities:

  • Maintain daily hardware/software on personal and network computer systems company-wide.
  • Develop database applications as needed.
  • Provide and develop all required reports from company information systems.
  • Provide personal training on all company hardware/software applications and procedures on an ongoing basis.
  • Ensure all system information is consistently backed up with a proper rotation to ensure data integrity and will work with individual branches on any back up issues.
  • Enforce network system and data security policies consistent with the company’s policies and objectives and ensure their execution.
  • Maintain corporate server.
  • Work with the President and CFO to design effective and efficient network system and data security controls.
  • Document company-wide information systems.
  • Support end users in trouble-shooting software and hardware issues.
  • Establish and maintain user accounts, profiles, file sharing, access privileges and security.
  • Assist in the ordering and installation of telecommunications, data systems equipment and cabling.
  • Maintain a detailed, up-to-date inventory of licenses, users, procedures, policies and supplies.
  • Review and respond to system generated security events.
  • Installation, configuration and maintenance of both physical and virtual computer servers.
  • Manage anti-spam and anti-virus servers.
  • Perform daily audit tasks.
  • Tracking and resolution of support ticket tasks.
  • Troubleshooting issues by reviewing logs, records and configurations.
  • Monitor usage to ensure security of data and access privileges.
  • Partner with vendors to resolve software and hardware issues.
  • Assist in the coordination of special projects including network related wiring plans, LAN/WAN hardware/software purchases, system installation, backup, maintenance and problem solving.
  • Partner with Human Resources to support new hires, position changes and employee terminations.
  • Stays current by reading, interpreting and applying information on technological changes and updates.

Skills and Experience:

  • Basic understanding of audio visual and PC hardware set-up and configuration.
  • Possess working knowledge of SMART programs, as well as, Macintosh related hardware and software.
  • AV Industry, Electronics or Computer certification would be desirable.
  • Possess superior customer service skills to deal with the internal/external customer.
  • Ability to manage multiple tasks simultaneously.
  • Strong interpersonal skills; ability to work with diverse groups.
  • Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
  • Bachelor’s degree in Information Technology or a related field required.  Comparable work experience considered.  Microsoft Windows certification preferred.
  • Experience in working in a mixed PC/Mac OS environment.
  • Must have a valid driver’s license.  Some travel required.

This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

Rapidly expanding, Real Estate Franchise, seeks highly organized, self-starter to serve as Manager of it’s Real Estate Call Center in their Virginia Beach office.

Rapidly expanding, Real Estate Franchise, seeks highly motivated, customer-focused Listing Specialist to join their team in Hampton Roads.

Roles and Responsibilities:

  • Responsible for client satisfaction from initial contact with client until completion of sale.
  • Responsible for preparation of listing packages and completion of listing contract.
  • Initiation of closing process.
  • Responsible for pricing strategy and education of the seller around the sales process.
  • Will act in the best interest of their client in all negotiations.

Skills and Experience:

  • Must be confident and goal driven.
  • Self-accountable and results-oriented
  • Assertive, outgoing and ambitious, with strong selling and negotiating skills.
  • Be able to confidently perform presentations.
  • Ability to prospect and be self-accountable around follow up.
  • Strong customer service skills.

 

Rapidly expanding, Real Estate Franchise, seeks inside sales representatives to join their team as Call Center Representatives in their Virginia Beach office.

Roles and Responsibilities:

  • Ability to assess customer needs and requirements.
  • Will assist in completion of appointment goals
  • Will respond to customer information requests
  • Telephone prospects to identify appropriate contacts
  • Qualify and drive leads through the sales pipeline

Skills and Experience:

  • Previous call center experience necessary
  • Strong phone presence and experience dialing a high volume of calls daily
  • Excellent verbal and written communication skills
  • Ability to multi-task and prioritize
  • Strong time management skills

Come join our seasoned staff of industry leading professionals, offering cutting-edge AV solutions to a wide range of industries.  Seeking a self-motivated professional to join our high performing team as an Audio Visual Production Manager at our Greater Philadelphia location.

The Audio Visual Production Manager will work with the Rental and Staging Division team members, to ensure proper budgeting and delivery of service.  The Audio Visual Production Manager will be involved in all stages of the event production cycle, from concept to final billing.

Roles and Responsibilities:

  • In charge of supervising and scheduling the staffing of technicians for all events using a combination of internal, freelance and external staff of up to 30 employees from various trade unions and contractors.
  • The manager communicates closely with event planners, clients, technicians and facility managers to esure taht all audio visual components are implemented in such a way as to provide a solution that meets the demands, not only of the individuals involved, but also the goals of the event.
  • Perform site visits with customers and/or event planners to determine their individual standards for onsite productions as it relates to audio visual technician support.
  • Work with customers prior to, the day of and during events to ensure the proper staffing and make real time adjustments as necessary.
  • Be prepared to be a contingency technician on an exception basis which may include assisting with room configuration, setup and tear down of audio visual equipment in addition to physical configuration (lifting involved) and connecting and interfacing all audio visual equipment.
  • Schedule appropriate staff based on event requirements.
  • Work with third party vendor and union labor sources to ensure optimum outside labor sourcing (cost, skill level, flexibility, availability, etc.) as required.
  • Work with account managers to ensure proper budgeting.
  • Assist in taking rental orders.
  • Provide highest level of customer satisfaction.
  • Work in excess of 40 hours per week as needed.

Skills and Experience:

  • Associates Degree or higher preferred
  • Extensive knowledge of operating audio visual equipment which includes, but is not limited to, audio, data, lighting, staging, video, etc
  • “Live” corporate event experience
  • Excellent oral and written communication skills
  • PC proficiency including MS Word, Excel and PowerPoint
  • Ability to work independently and proactively
  • Ability to multi-task and lift up 50 pounds without assistance
  • Must have valid drivers license and be able to drive a truck up to 28′ in length
  • Some out of town travel may be required

This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.

Looking for a CTS certified Audio Visual Engineer for a full time opportunity in the Greater Philadelphia area.  The AV Engineer will possess a proven track record in AV systems engineering and control systems programming.

Roles and Responsibilities:

  • Provide sales and technical staff with tech support on a pre and post sales basis.
  • Provide CAD drawings for system integration.
  • Provide high end technical support for client projects.
  • Perform AV Systems commissioning- BIAMP, Clearone, BSS and Polycom DSP.
  • Perform AMX, Crestron or Extron control system programming, implentation and testing for System Integration client projects.
  • Lead programming and resolution of field code reviews.
  • Contribute to design review and code review as needed.

Skills and Experience:

  • CTS Certification necessary
  • Will possess at least 3-5 years in AV systems engineering and control systems programming.

This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.