New Business Development- Orlando, FL

Established commercial furniture dealership seeking New Business Development Rep to manage client expectations, provide quality based products and knowledge of based solutions.

This position will be responsible for increasing market share and profitability by cultivating client trust through daily account oversight and commitment to “delivering perfect”.

Roles and Responsibilities:

  • Update client on new product offerings and market trends.
  • Exercise value engineering when interacting with client.
  • Work with Marketing Department to provide updated materials and information to client.
  • Seek out opportunities for ancillary products and additional services to offer up.
  • Provide prompt and courteous response to client inquiries, needs, requests, etc.
  • Avail themselves to client for face-to-face meetings over general phone and email communication.
  • Share company story and promote depth and breadth of resources they provide.
  • Promote the unique capabilities, knowledge and expertise they possess to clients.
  • Remain cognizant and prepared for any anticipated client needs.
  • Possess an understanding of the competition for proper product positioning.
  • Negotiate with vendors additional discounting then forward to management for increased profitability.
  • Continually practice strategic social relationship building.
  • Carry out forecasting and strategic account plan.
  • Act as “quarterback” throughout the sales process by facilitating and managing all steps involved.
  • Coordinate necessary actions as they are carried by the Sales Administrator or Project Manager.
  • Monitor all reports (waiting, unbilled or aging)
  • Mentor Junior Account Manager, if applicable.
  • Supervisory responsibility may exist.

Qualifications:

  • Experience working in a dealership.
  • 5+ years in the furniture industry.
  • Capable of reading and understanding blue prints, CAD or construction drawings.
  • Bachelor’s degree or equivalent.
  • Microsoft Office knowledge (Outlook/Excel/Word)
  • Previous use of Hedburg a plus
  • Strong communication skills, both written and oral.
  • Highly motivated, persistent and skilled negotiator.
  • Plans and carries our responsibilities with little to no direction.
  • Comfortable working independently.
  • Handles deadlines and pressure with ease.
  • Works well in a team environment.
  • Ability to motivate others.

 

Excellent career opportunity as a Designer-Specifier in a progressive, form-meets-function environment.

Established commercial furniture dealership, with various locations, seeks a candidate strong in self-management, problem solving and personal accountability to join their team.  The ideal candidate will offer creativity and innovation balanced with technical and project management skills.  In the role of Designer, they will provide inspiration, creative and technical support to the sales/project team by participating in the interviewing, measurement and preparation of plans ranging from conceptual drawings to very accurate, detailed computer generated design and furniture layout specifications for sales presentations and quotations, order and inventory data entry, and installation activities of office furniture and related equipment in client facilities.

Roles and Responsibilities:

  • Create drawings in AutoCAD and/or CET (typicals, furniture plans, 3D’s).
  • Check other designers specifications.
  • Provide consistent updates to Design Manager and project updates to sales team.
  • Maintenance of internal reporting systems, i.e. time sheets and project files.
  • Adhere to deadlines of key deliverables.
  • Prepare installation drawings and supporting documents (specs).
  • Identify areas that need field verification and coordinate actual dimensions with final plan.
  • Inventory existing product; incorporate in furniture plans and specifications.
  • Create sample boards.
  • Continuing education related to product updates and industry trends
  • Finish selection
  • Create specifications and .sif files (including key schedules and tagging)
  • Revise drawings and specs (including .sif) when required.
  • Assist with budget pricing.

Skills and Abilities:

  • Interior Design degree from accredited university
  • 3-5 years industry experience
  • Some CAP and/or CET experience
  • Proficient in AutoCAD
  • Proven organizational and follow-through skills.
  • Excellent communication and interpersonal skills.
  • Ability to work hours as needed to support team and meet customer expectations.
  • Train and/or mentor other designers.
  • Minimal travel.

Premier Steelcase Partner seeking seeking Senior Level Thought Leader charged with overseeing customer journey through corporate workplace trends, product application, space design, and change management.

Primary responsiblity will be to strategize with the team at this commercial furniture dealership to win business through strategic product applications, customer engagement and showroom presentations.

Roles and Responsibilities:

  • Strategically lead the sales process to close business in cooperation with the account manager.
  • Create application concept drawings, specs and budget pricing.
  • Extensive project budgets using Excel and CET
  • Visual product presentations using CET renderings and power point.
  • Lead in providing an exemplary showroom experience to clients.
  • Possess a basic understanding of the sales process.
  • Good probing skills necessary to facilitate the Discovery process.
  • Able to uncover customer needs and lead application development, not just “follow direction”
  • Enjoy client interaction and can engage in a “sales” discussion.
  • Ability to cultivate strong relationships with clients.
  • Comfortable making presentations and demonstrate solutions to prospective customers.
  • Comfortable with budget discussions, estimates, contracts and margins.
  • Able to manage to a “sales”goal.
  • Desire to develop sales skills.
  • Creative development of presentation materials including but not limited to presentation boards, binders, Excel, Powerpoint, VR or CET
  • Good working knowledge of products offered by company and awareness of competitive product offerings.  Ability to research competition to apply our applications strategically while driving corporate product strategy.
  • Be a liaison between the sales team and design team to help oversee the transition of account from pre-sell to implementation.
  • Partake in vendor meetings to assess new and unique opportunities.
  • Involvement in sales strategy meetings.
  • Participation in sales meetings and initiatives to integrate knowledge across teams.
  • Showroom team participant to provide applications based on facilities requirements and to meet dealer showroom package requirements and deadlines.
  • Assist marketing and branding proposal initiatives.
  • Assist with brainstorm and leadership of customer and A&D focused knowledge events.
  • Participate in Hedberg and CRM processes to track and manage dealer funnel and performance metrics.

Skills and Abilities:

  • Ability to deliver knowledge-based expertise and consulting that adds value and separates dealer as Corporate/ Higher Ed/ Healthcare leader and solution provider.
  • Require time management/ prioritization skills and the ability to handle stress in a proactive manner.
  • Need to be “results oriented” (i.e. holding oneself accountable for results).
  • Initiate personal development to strengthen Corporate/ Higher Ed expertise on products, change management, Agile process, issues, research, initiatives, etc.
  • Be a self-starter with a high level of responsiveness and flexibility.
  • Provide a consultative approach to selling by working to understand the customer’s critical business needs and by delivering appropriate solutions with a sense of purpose and urgency.
  • Desire to work on a team as a motivated member.
  • Strong communication skills, ability to seek to understand customer pain points.
  • Comfortable with budget discussions-estimates, contracts, and margins.
  • Desire to develop sales skills.
  • Ability to wordsmith and assemble “RFI” requests for information and questions.
  • Has a basic understanding of the sales process.
  • Bachelor’s degree in Interior Design
  • 3-5 years of contract furniture product knowledge required
  • Strong CAD, CET and Excel skills
  • Proven organizational and follow-through skills required.
  • Excellent communication, presentation and interpersonal skills required.
  • Strong relationship building and strategic planning skills a must.

 

Major commercial furnishings dealership is seeking to fill the role of Sales Administrator in their NY, NJ and PA locations.

Candidates will be part of a training and development program that will be hosted out of the Company’s Secaucus, NJ office and then transitioned to aforementioned office locations.

The function of this position is to provide high level customer service in a timely manner including quote/order entry, order status and punch list follow-up.  This position will be responsible for supporting the sales staff and following up to make sure that we met and exceed the customer’s expectation of Delivering Perfect.

Essential Job Functions and Responsibilities:

  • Quote creation (siff, work with design, work vendors)
  • Acquire vendor discounts and verify pricing (CDA)
  • Assist and verify specification
  • Complete all required header information (i.e. sales codes, taxes, ship to)
  • Carton/uncarton
  • Complete applicable instructions
  • Color code floor plans and organize counts
  • Request COI
  • Manage and put COM and COL on reserve
  • Management of CODs
  • Handle auto pricing
  • Assist in request for labor quote
  • Ensure proper approval documentation prior to quote conversion to order
  • Request proforma invoices for clients who have deposits required
  • Ensure orders are released in our Hedberg system
  • Order follow up, Pre-Installation, Installation, Post Installation

Qualifications:

  • High school degree plus 1-3 years of professional experience
  • Bachelor’s degree of equivalent
  • Furniture or dealership experience a plus but not required
  • Microsoft Office knowledge (Outlook/Word/Excel) is a plus
  • Strong communication skills, written and oral
  • Ability to take initiative and think proactively
  • Comfortable handling multiple tasks at a time
  • Proven organizational and time management skills
  • Possesses critical thinking capabilities to solve any issues
  • Understands and adheres to deadlines
  • Works will in a team environment

Major commercial furnishings dealership is seeking an experienced Project Manger to collaborate with Senior Project Management to accomplish the job functions and responsibilities of their role.

The function of this position is to be involved with the oversight to each job from start to finish.  This position is highly interactive and is responsible for onsite delivery and installation management, as well as monitoring and communicating each step of a given project to make sure that we meet and exceed the customer’s expectation of Delivering Perfect.

Essential Job Functions and Responsibilities:

  • Review client needs
  • Receive project information
  • Attend kick-off meeting with client team
  • Discuss policies and procedures
  • Attend project meetings, construction meetings and conference calls
  • Establish milestone dates for order entry
  • Develop preliminary delivery and installation schedule and submit to Operations for approval
  • Provide sales team approved schedule for order entry
  • Coordinate field verification for critical demands
  • Review with Sales Team and Design prior to order entry
  • Coordinate chalking of floors
  • Coordinate deliveries with General Contractor, trades workers and building management (i.e. elevators)
  • Review ADR’s and adjust accordingly
  • Request and assemble installation documents and provide installation books
  • Spot check order and counts
  • Check all incoming deliveries to ensure accuracy of product
  • Coordinate with electrician and data on site
  • Make sure the site is maintained and any excess product is managed appropriately
  • Continually monitor site and the progress of the job
  • Troubleshoot any on site issues
  • Bring back any additional work orders from the field and work with Sales and Operations (installation, new product, O/T, differential, detention of trailers, etc.)
  • Coordinate touch up
  • Coordinate training with manufacturers on proper use of furniture
  • Prepare punch list and submit verification of the resolution on all items
  • Establish and attend furniture walk through
  • PM Completion at end of punch list could possibly coincide with day 2

Qualifications/Competencies:

  • 1-3 years work experience in facility management, design or related office furniture experience
  • Technical/professional training or two-year degrees
  • Proven organizational and follow through skills
  • Microsoft Office knowledge (Outlook/Excel/Word)
  • Excellent communication skills, both written and oral
  • Ability to work effectively in a team environment
  • Ability to work hours as needed to support team and meet customer expectations
  • Possesses strong interpersonal skills
  • Proficient with mathematical disciplines
  • Ability to read and understand construction drawings, furniture spec plans or other architectural drawings
  • Ability to analyze problem solve and make decisions following company protocols
  • Moderate travel required

 

Established commercial furniture dealership, seeks driven sellers who can initiate and close deals, develop and maintain long-term business relationships, and grow their commercial furniture market share.

  • Identify, pursue, and close furniture sales opportunities.
  • Develop business relationships with key networking contacts, along with decision makers from companies around the DC marketplace.
  • Take ownership of the entire sales process and cycle with our clients.
  • Manage the day-to- day relationships with all stakeholders.
  • Provide design and product solutions that meet client’s functional, aesthetic, and budgetary requirements.
  • Provide excellent service to all clients.
  • Collaborate with Interior Designers and clients on space planning, product selection, and managing client’s needs.
  • Work with in-house and external resources to order, receive, and install products for client.
  • Work with in-house administrators to correctly invoice and receive timely payment for products and services.
  • Familiarity with commercial furniture manufacturers and product lines is preferred, but not required.
  • Willingness to quickly develop familiarity with our purchasing contracts, standard discounts, and gross profit requirements.

Leading interior solutions firm, seeking Account Managers to create and maintain long-term profitable relationships that provide exceptional business experiences and deep resources to support client business objectives.

Duties and Responsibilities:

  • Increase sales revenue and profit margins by closing on business opportunities.
  • Prospect in the local marketplace for new furniture opportunities.
  • Develop local business relationships with various influencers (A/D community, commercial real estate brokers, moving companies, etc.) in order to identify potential opportunities early.
  • Identify new business and market opportunities and continually penetrate accounts with a broadening range of product and service offerings.
  • Lead the project strategy process.  Involve stakeholders in the development of a winning sales plan to capture targeted accounts and/or opportunities.
  • Manage the day to day relationship with existing clients for which the Account Manager is assigned.
  • Lead the development of creative and innovative solutions to meet client needs in a differentiated manner.
  • Coordinate with other dealership team members to generate accurate, timely specifications and assure effective, efficient project management.
  • Deploy technology to meet client needs and optimize internal communications.
  • Consistently deliver the highest level of service excellence that generates referrals.
  • Build and maintain strong vendor relationships and stay current with new product offerings.
  • Complete project with a walk-though and punch list and follow-up with customer to assure dealership is paid per agreement in a timely manner.

Qualifications:

  • Minimum of a bachelor’s degree in Business or Sales/Marketing is preferred.
  • 3-5 years experience in end-user, outside sales with significant B2B sales success.
  • Experience in space planning/design, workspace reconfiguration, new or used furniture sales, commercial project management preferred.

 

 

 

Leading Steelcase Dealer in search of Account Managers to enhance new business opportunities in the Greater Philadelphia Area.

The chosen candidate will work closely with existing accounts to grown and enhance company relationships.  Includes communication, support and relationship development with the customer.  Oversees coordination with Sales and internal departments to carry out all aspects of the sale through completion of the opportunity.  The key to this role is the ability to respond quickly, to be knowledgeable and an innovative resource.

The Account Manager will orchestrate uninterrupted process from initial request through completion of request.  The ability to control and quickly move the request through the process.  Will improve turn around, accuracy and should enhance the customer experience.  Increase opportunity for longer term relationships.

Duties and Responsibilities:

  • Act as primary sales and service contact for targeted accounts.
  • Customer liaison for all services required for new and established accounts.
  • Responsible to oversee daily requests, quotes, projects and bids.  Assure that we provide the best possible solution and that they are completed on time.  The project schedule process should be utilized for management of projects and bids.
  • Manage margin parameters.  This will require approval from COO and VP of Sales.
  • Responsible for resolving customer questions/concerns with appropriate personnel from Steelcase and/or other vendors.
  • Support pricing initiatives and consistently maintain pricing integrity.
  • Maintain and manage accounts receivable.
  • Follow all audit check processes including T/C’s.
  • Maintain discipline with all accounts to ensure equity in pricing as stated in the revenue brands.  Use standard contracts and price plans according to company guidelines.
  • Conduct weekly validation reviews with accounts.
  • Hold weekly status meetings with internal support teams.
  • Retrieve emails and voicemails timely.  All responses are to be made within 24 hours.
  • Must communicate with Sales and customers daily to assure all goals and deadlines are met.
  • Forward all quotes to internal control for audit before sending to client.
  • Process requests for special product and COM information.
  • Work with operations to coordinate ADR.
  • Continual communication with all departments to assure orders are coordinated, delivered and installed per customer requirements.
  • Provide new client and vendor information to sales support.
  • Run customer status reports weekly and resolve open issues.
  • Communicate updates effectively with all relevant departments.
  • Follow up on all Steelcase contracts.
  • Initiate debt/credit forms.
  • Adhere to the process map.
  • Attend project and departmental meetings as required.
  • Communicate to supervisor any work load issues to ensure proper support to the customer.
  • Coordinate mock-ups.
  • Populating spreadsheets for bid submissions.
  • Order samples for customers.
  • Scheduling for demo chairs to be sent to customers.  Continue to develop skills though various training and mentoring activities.
  • Travel to site and conduct project meetings.
  • Demonstrate the highest degree of honesty and ethical conduct at all times.
  • Follow company policy and procedure at all times.

 

Leading commercial furniture firm is looking to fill a New Business Development role in the NY/NJ market.

The chosen candidate will develop revenue and increase market share through identifying and securing new business accounts.  This role will build the company’s customer base through securing business opportunities with new and competitively-held client accounts.  In addition, this role will develop and implement a focused account strategy plan to establish new relationships and deliver world-class solutions and will be held responsible for meeting financial sales targets.

Duties and Responsibilities:

  • Represent the company in the market, as an integrated resource for meeting business needs.
  • Strong networking skills to develop leads and new business relationships.
  • Strong sales planning skills, e.g. research and strategic analysis, problem solving and cost-benefit analysis.
  • Determine and monitor the best data and people sources for early accurate information that leads to qualified opportunities.
  • Create reciprocal relationships with sources of reliable information.
  • Participate in lead capturing software for monitoring lead progress, calculating success ratio, and determining strategy.
  • Share all information with company leadership and vendor partners to create more effective strategy for opportunity.

Qualifications:

  • Minimum of a bachelor’s degree, preferably in business, design, architecture or communication.
  • Minimum of 2-5 years related selling experience in generating and closing new business, solution sells, and account management.
  • Contract office furniture or architecture and design industry experience preferred.

Leading commercial furnishings firm is seeking a Technology Sales Consultant to provide technical expertise for an evolving product portfolio of integrated technology solutions.

Duties and responsibilities:

  • Support the sales organization during customer engagements to analyze complex business or technology issues.
  • Develop solutions- either independently or by engaging with other functional areas for support.
  • Collaborate with marketing managers and advanced product development to extend and defend product platforms and influence new product development.
  • Work with internal and external customers for service and troubleshooting plans.
  • Demonstrate a deep understanding of customers and their issues.
  • Understand and create technical topology documentation that accurately represents tech product within the customer’s unique environment.
  • Identify opportunities for and appropriately position integrated technology products with customers.

Qualifications:

  • Ability to speak knowledgeably (high level/conceptual & deep/technical) with customer IT audiences.
  • Ability to communicate technical information in a succinct, understandable manner to a variety of audiences including executive level.
  • Successful track record developing strong business results and relationships with all key audiences.
  • Self-motivated, self-directed and willing to accept responsibility for results.
  • Business savvy operating within a diverse environment of internal and external activities.
  • Strong understanding of the IT/AV community and it’s business practices.
  • Strong problem-solving skills; capable of breaking down complex technical issues into manageable tasks to be pursued alone or in collaboration with other subject matter experts.
  • Skilled in consensus building and facilitation.
  • Demonstrate leadership skills to work with Steelcase teams in the Americas, EMEA and APAC
  • Ability to influence direction within the team and to persuade the others in researched areas.
  • B.S. in Engineering, Information Technology or in related fields in AV signal management studies.
  • Minimum 5 years in a related field.  Proven selling experience.
  • Experience with network management (Exchange/Domino Envirnoments preferred).
  • IT or AV, including HD videoconferencing, as well as network technology experience.