Come join our seasoned staff of industry leading professionals, offering cutting-edge AV solutions to a wide range of industries. Seeking a sales professional with strong communication skills to join our team as a Service Contract Sales Representative at our Greater Philadelphia location.
The Service Contract Sales Rep will work with customers to renew existing service agreements. In addition, they will sell new service agreements based on assigned territories. They should display excellent written and oral communication skills with and preferably have prior customer service experience.
- Interact with internal and external customers throughout entire sales cycle
- Renew assigned existing service agreements (preventative and/or service maintenance contracts). Target 80% customer retention rate
- Responsible for generating client quotes for the renewal of service agreements for existing customers as assigned
- Utilize company databases (including customer history, service management, contact management, installation and financial) to facilitate the sales process
- Consult with Field Service Engineers, Customer Service Reps and/or System Engineers to ensure complex service agreements are quoted accurately prior to delivery
- Partner with Service Manager to negotiate agreement cost structure to aid in customer retention and minimize fiscal loss
- Closely collaborate with Service Manager to ensure accurate quotes on complex orders
- Follow up regularly with Service Coordinator to ensure completion of necessary service
- Generate new service agreements (for new and existing clients) for assigned territory
Skills and Experience:
- A 2 year college degree or equivalent work experience required
- Minimum 1 year work experience in sales related field
- Previous customer service experience preferred
- Strong typing skills preferred
- Excellent written and oral communication skills
- Intermediate to advanced knowledge of Microsoft Office Suite
This company is an equal opportunity employer and will consider all applicants without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.