Workplace Consultant- Raleigh, NC

Premier Steelcase Partner seeking seeking Senior Level Thought Leader charged with overseeing customer journey through corporate workplace trends, product application, space design, and change management.

Primary responsiblity will be to strategize with the team at this commercial furniture dealership to win business through strategic product applications, customer engagement and showroom presentations.

Roles and Responsibilities:

  • Strategically lead the sales process to close business in cooperation with the account manager.
  • Create application concept drawings, specs and budget pricing.
  • Extensive project budgets using Excel and CET
  • Visual product presentations using CET renderings and power point.
  • Lead in providing an exemplary showroom experience to clients.
  • Possess a basic understanding of the sales process.
  • Good probing skills necessary to facilitate the Discovery process.
  • Able to uncover customer needs and lead application development, not just “follow direction”
  • Enjoy client interaction and can engage in a “sales” discussion.
  • Ability to cultivate strong relationships with clients.
  • Comfortable making presentations and demonstrate solutions to prospective customers.
  • Comfortable with budget discussions, estimates, contracts and margins.
  • Able to manage to a “sales”goal.
  • Desire to develop sales skills.
  • Creative development of presentation materials including but not limited to presentation boards, binders, Excel, Powerpoint, VR or CET
  • Good working knowledge of products offered by company and awareness of competitive product offerings.  Ability to research competition to apply our applications strategically while driving corporate product strategy.
  • Be a liaison between the sales team and design team to help oversee the transition of account from pre-sell to implementation.
  • Partake in vendor meetings to assess new and unique opportunities.
  • Involvement in sales strategy meetings.
  • Participation in sales meetings and initiatives to integrate knowledge across teams.
  • Showroom team participant to provide applications based on facilities requirements and to meet dealer showroom package requirements and deadlines.
  • Assist marketing and branding proposal initiatives.
  • Assist with brainstorm and leadership of customer and A&D focused knowledge events.
  • Participate in Hedberg and CRM processes to track and manage dealer funnel and performance metrics.

Skills and Abilities:

  • Ability to deliver knowledge-based expertise and consulting that adds value and separates dealer as Corporate/ Higher Ed/ Healthcare leader and solution provider.
  • Require time management/ prioritization skills and the ability to handle stress in a proactive manner.
  • Need to be “results oriented” (i.e. holding oneself accountable for results).
  • Initiate personal development to strengthen Corporate/ Higher Ed expertise on products, change management, Agile process, issues, research, initiatives, etc.
  • Be a self-starter with a high level of responsiveness and flexibility.
  • Provide a consultative approach to selling by working to understand the customer’s critical business needs and by delivering appropriate solutions with a sense of purpose and urgency.
  • Desire to work on a team as a motivated member.
  • Strong communication skills, ability to seek to understand customer pain points.
  • Comfortable with budget discussions-estimates, contracts, and margins.
  • Desire to develop sales skills.
  • Ability to wordsmith and assemble “RFI” requests for information and questions.
  • Has a basic understanding of the sales process.
  • Bachelor’s degree in Interior Design
  • 3-5 years of contract furniture product knowledge required
  • Strong CAD, CET and Excel skills
  • Proven organizational and follow-through skills required.
  • Excellent communication, presentation and interpersonal skills required.
  • Strong relationship building and strategic planning skills a must.